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Terms & Conditions


In an endeavour to follow fair and transparent practices in all our transactions we have defined an agreement that lists the terms and conditions for the transactions between our Customers & Grocerkart. We will abide to unless we find the need to make amendments. These practices are to ensure that your interests are safe guarded in the event of any doubt or disputes.

Service Definition

Online shopping of a range of household products including Grocery, Fresh Foods, Home care and Personal care products from our website .

These terms and conditions are an agreement between “Grocerkart”, also referred as “”, and “You”, also referred to as “Customer”. Please read them carefully. They apply to the service definition mentioned above. The terms also apply to any

  • product ordered from,
  • product delivery
  • customer support
  • new service offerings.

By using the services of and by placing an order from,you accept these terms. If you do not agree to the terms and conditions agreement please do not accept the agreement when prompted for and it is advised that you do not use any service or part of service from

If you comply with these terms and conditions agreement, it implies that you understand the fact that this is a legal agreement between you and Grocerkart. In that regard, you have the rights as mentioned below in the detailed legal terms and agreements of our service.


a) “Product” means any goods or items that are listed in the website which you can purchase via online or other means.

b) “Registration” means that you create a personal account in the website using which you can make online purchases. You will be required to provide your relevant personal details during the registration process.

c) “Cash-on-delivery” means that you can pay (via cash) for the goods that you ordered, at the time of delivery at your selected address.

d) “Original Vendor” means the manufacturer or distributor of the product who creates and supplies the product for retail sale.

e) “Customer” means any registered or unregistered user of the services provided by

f) “Order” means a selection of products available on com which the customer wishes to purchase. An order also implies a confirmation that the customer wishes to purchase the selected products.


This terms and conditions agreement is between the customers and for the services offered via The service includes listing the products and making them available for sale and delivery at the specified address of the customer. The service also extends to the customer support provided by Grocerkart before, during, or after fulfilment of the order.


3.1 Registration : Customers will be required to register to the Grocerkart shopping service via the website. As part of the registration process, the customer agrees to provide accurate and authentic information regarding name, billing and delivery addresses, telephone, and other such information.

3.1.1 Grocerkart agrees to maintain complete confidentiality of the information provided by the customer.

3.1.2 The customer agrees to safely maintain the key account related information like the user id and password. This information should be kept confidential by the customer and Grocerkart will not be held responsible for any misuse of this information by the customer.

3.1.3 The customer agrees to notify Grocerkart about any changes in the address or other key account related information.

3.1.4 The customer agrees to notify Grocerkart in the event of any unauthorized use of the account information.

3.2 Grocerkart will initiate the order fulfilment only after the customer successfully places an order and receives an immediate acknowledgement from Grocerkart. Any unsuccessful or incomplete orders will not be processed for fulfillment and Grocerkart cannot be held liable for such unsuccessful or incomplete orders.

3.3 Grocerkart agrees to complete fulfillment and deliver the ordered products between 24-48hrs from the time the order has been successfully placed. However the customer may choose the desired delivery date any day between 24hrs and 7 days.

3.4 Grocerkart will stick to the order specification as provided by the customer. However due to stock availability reasons or other reasons beyond its control Grocerkart may deliver a similar or alternate product. Such a delivery cannot be considered an incorrect delivery.

3.5 Grocerkart agrees to deliver the ordered product in the same form and condition as provided by the manufacturer. Grocerkart will take utmost care in packaging the product such that there is no change to form or condition during delivery.

3.6 Grocerkart agrees to deliver the products at the delivery addressed specific in the order form. However, Grocerkart will not take responsibility if the delivery is not made at the intended site due to errors in the address mentioned by the customer.

3.7 The prices of the products are subject to change without prior notice by manufacturer or

3.8 Availability of the products is subject to change without prior notice by

3.9 As far as possible, Grocerkart agrees to keep the prices of the products updated in the site. However if an order has been placed on an incorrect price or on a product that is out-of-stock, Grocerkart reserves the right to cancel that order or make changes to price. The difference in the price or order will be notified to the customer via email. In such situations, if the payment has already been processed via credit/debit card then the different amount will either be debited into or credited from the source of payment.

3.10 The images of the products displayed in website are suggestive images only and it may differ from the branding on the actual product. Grocerkart claims no right of ownership over these images as these images are provided by the manufacturer.

3.11 Cash-on-Delivery Orders

3.11.1 Grocerkart agrees to call the customer for confirmation before fulfilling the cash-on-delivery order.

3.11.2 The Customer agrees to tender exact cash at the time of the delivery and no credit will be entertained by the Grocerkart delivery team

3.11.3 The Customer agrees that the cash-on-delivery order cannot be cancelled at the time of the delivery. If the customer decides to not accept the delivery, the customer is liable to pay the amount agreed upon on the order form.

3.11.4 The Customer agrees to be available at the specified delivery address (or make alternate arrangements) for order payment

3.12 Credit card / Debit card / Internet Banking Orders:

3.12.1 For all online payment transactions, the customer agrees to use a credit card, debit card or online account that belongs to the customer/registered user.

3.12.2 The payment processing is termed complete and successful only after receiving an Order success message from Grocerkart.

3.12.3 For any incomplete transactions or user interrupted transactions the orders will not be processed.

3.12.4 Grocerkart will not be held responsible for any fraudulent transactions that occur because of a stolen card/account.

3.13 Cheque / Demand Draft Orders

3.13.1 Customer agrees that for all orders where payment is being made through cheque or Demand Draft(DD) the Order would be processed after the realization of monies from the instrument (Cheque/DD etc).

3.13.2 Customer agrees that in the event that a cheque/DD is dishonoured (bounced) then the customer will need to provide a new cheque/DD for the order amount plus the dishonouring penalty charges levied by the bank.


The products sold via website is subject to export laws and regulations specified by the Union Government of India and the State Government of Andhra Pradesh. In the event that you have to transport the products bought on Grocerkart, you must take necessary steps to ensure that you comply with all domestic and international export laws and regulations.


You may not sell individual products that are bought in a bulk packaged deal. E.g: If you buy a 10 pack Cadbury Perk then you may not sell the individual Perk packs. These individual packs will usually be marked as "Not to be sold separately" or "Not for Resale."


Certain products require handling by specific age groups. Children and infants should not be exposed to certain products. Grocerkart will not take responsibility in the unfortunate event that children and infants are exposed to such products and the effects as a result of such exposure.


Without prejudice to any other rights, Grocerkart may terminate this agreement if you fail to comply with the terms and conditions of these license terms.


8.1 Until Grocerkart is available in other cities, for all legal and trade procedures Grocerkart will follow the Andhra Pradesh state laws. It will also follow all laws that govern the interpretation of this agreement and applies to claims for breach of it, regardless of conflict of laws principles. Any disputes will therefore fall under the jurisdiction of the Andhra Pradesh court of law.

8.2 When Grocerkart is available in other cities the laws of the state where you live govern all other claims, including claims under state consumer protection laws, and unfair competition laws.


The products you order from is made available to you "as-is” from the manufacturer/producer. You bear the risk of using it. Grocerkart gives no other warranties, guarantees or conditions apart from what is already provided by the manufacturer or producer. You may have additional consumer rights under your local laws which this agreement cannot change.

Started in May 2012, was one of the early movers in the Online Grocery space in Hyderabad. The cornerstone of our business is to “add more time to your day”. Why waste time on mundane stuff when you can spend more time with your loved ones and do more important work? Grocerkart will service your Grocery and household needs. With a product range of more than 10,000 products that include Fresh Fruits, Vegetables, Meats, Home care, Personal care products and so on. At your service is a courteous & professional team that will ensure you get the freshest and quality produce delivered right at your doorstep.