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Returns & Cancellation

Return Policy

Grocerkart offers you the flexibility to return a product you bought if it is not to your satisfaction. Similarly Grocerkart also provides the option to cancel a confirmed order. However to ensure fair and just practices Grocerkart abides by the following guidelines so that the customers expectations are met appropriately :  

  • Products that are delivered can be returned if there any manufacturing or production defects. 
  • Customers are requested to return the product in the original packing and with the original quantity (as much as possible).
  • Grocerkart may choose not to accept the product for return if it has been used considerably (more than 30%).
  • If the product is accepted for return the customer will be refunded upto 85% of the product cost. Any shipping costs associated with the original order however will not be refunded.
  • If the delivery is not executed during first attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept,     The customer shall still be charged for the order. No refunds would be entertained for such items, if the information provided by the customer is incorrect 

Return Policy - Time Limits:
  1. 1. Fresh Products : Check and return them at the time of delivery.  
  2. 2. Other Products : Within 48 hours from the delivery time.
Cancellation Policy
  •  For canceling an order, the customer will have to contact the customer support team by sending an email to and giving the reference of your order number.
  • A cancel request order can be termed as cancelled only after the customer support team confirms that the order can be cancelled. If the order and delivery has already been processed by that time then cancellation cannot be processed. 
  • Any bank charges levied at the time of refund will be borne by the customer.