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Hyderabad
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Based on your comfort, you could pay online when you order or your could pay by Credit/Debit Card or Cash, Sodexo at the time of delivery.
We will immediately raise a wallet Credit for that value and this can be Used in your future order. These will be visible in your My Wallet
Absolutely, a majority of our customers prefer paying online.
No, we continuously benchmark our prices with the market and competition, while sourcing for the best produce and prices. The cost benefits are then passed on to our customers.
As per our policy there are no charges for orders above Rs.500. As an introductory offer, currently there is no charge for any order value.
Once your order is received and confirmed, our delivery associate will bring the goods at your door step in the time slot preferred by you. We request your availability, as the associate is mandated to tally the products with the invoice, check weights if you insist and take an acknowledgement/feedback of the transaction.
If for some reason, you are not satisfied with the quality of products, you can send it back through the delivery associate, this could damaged goods, products not as per your order. We request you to thoroughly check the items when being delivered.
As Grocery is a recurring purchase, the only way to win the trust of our customers is to provide the best. Our constant efforts are to ensure that we procure only the best and keep up customer confidence. We have a 'no questions asked return' policy in the unfortunate situation that we do not meet up to your standards.
Each of our Delivery Associate is equipped with a portable digital weighing scale and will offer to weigh the products right in front of you.
This feedback while delivery and a follow up call is to help us understand better and further improve our service. All customer feedback is appreciated and used for making things better.
We realize that social media is a non-intrusive interactive forum with our customers. We try to update the latest deals, offers and relevant and useful information. We urge you to like our Facebook page to get some great bargains.
We keep adding newer categories and products continuously, if case you do not find any product not only with us, but the market in general, pl. call our Toll Free number, we will be more than glad to find them for you.
Yes, we do take bulk orders and rest assured, we will try to pass on as much as benefit possible to our customers, we prefer regular business from our customers than few quick penny's.
Come May 2014, we will be celebrating our 3rd Anniversary, this was made possible by the patronage and trust of our esteemed customers. Grocerkart.com was started by a group that realized customer service cannot be lip service. Hence the credo at Grocerkart.com is Convenience to our customers, we have lost more money than we made but this was to back our beliefs, each member at Grocerkart.com puts customer first. We have many first to our credit, we were the first to bring crackers online in Hyderabad during Diwali 2012, first to bring Card on Delivery (swiping Credit/Debit card at your doorstep), weighing products at your doorstep etc. And we promise you we will keep adding services and solutions that will try and make grocery shopping pleasant.
We carry the range of products that a supermarket may not be able to stock, Grocerkart gives you the choice and means to decide the best products, at best prices, best of all delivered to your door steps. You are always in control of your budget, avoid impulse purchases. Spend less time in traffic, spend less money on fuel and spend more time with your dear ones. That's our promise "Add more time to your day"
By all means, please call us on our Toll free number and we will be more than glad to be at your service.
Sure, you can reach out to our Customer Service team within One hour of your earlier order.
Yes, you will receive a system generated Order Number via E-mail/SMS on registered E-mail ID/mobile number
There is no minimum order. You just have to order what you want and we will deliver it to your doorstep.
Our customer service team is available throughout the week, all seven days from 8 am to 8 pm. They can be reached at 8008088000 or via email at customercare@grocerkart.co.in